Shipping Policy

Last updated: October 17, 2026

This Shipping Policy explains how Honey Nature Corp (“Honey Nature,” “we,” “our,” or “us”) processes and ships orders placed through https://gethoneynature.com/.

By placing an order on our website, you acknowledge this Shipping Policy, together with our Terms of Service and Refund Policy, subject to any rights you may have under applicable law.

1. Shipping Destinations

We currently ship orders to eligible delivery addresses within the United States.

Shipping availability may depend on the destination address, the shipping service available, and any applicable carrier restrictions.

Please provide a complete and accurate shipping address when placing your order. We may contact you if additional information is needed to process or deliver your order.

We do not currently offer cash on delivery (COD). Payment must be completed through an available payment method at checkout.

2. Order Processing Time

Orders generally require 3–5 business days for processing before dispatch.

Business days exclude weekends and applicable public holidays. Processing time may vary depending on order volume, payment verification, inventory availability, or other circumstances affecting fulfillment.

Processing time is separate from shipping transit time. An order confirmation does not mean that the order has already been dispatched.

We will notify you of any significant processing issue when reasonably possible.

3. Shipping Carrier and Delivery Estimates

We use DHL Express Worldwide for shipping, subject to service availability and the requirements applicable to the destination.

Delivery time begins after an order has been processed and handed over to the carrier. We do not guarantee a specific delivery date unless an explicit delivery commitment is provided at checkout or separately confirmed by us in writing.

Available shipping services, delivery estimates, and any applicable charges will be shown at checkout when available.

Actual delivery times may vary because of carrier operations, weather, holidays, address verification, security checks, or other circumstances outside our reasonable control.

4. Shipping Charges and Free Shipping

Applicable shipping charges and available shipping options will be displayed at checkout before you complete your purchase.

Shipping charges may depend on the delivery address, order details, selected service, and available shipping options.

Any free shipping promotion will be subject to the eligibility requirements and conditions stated in the relevant offer or at checkout. Unless an offer expressly states otherwise, free shipping should not be assumed to apply to every order.

If a promotion has a minimum purchase requirement, the qualifying amount and any exclusions will be communicated in the applicable offer.

Please review your order total and shipping charges before submitting your order.

5. Order Confirmation and Tracking

After placing an order, you may receive an order confirmation by email.

Once your order has been dispatched and tracking information is available, we may provide tracking details by email or through the order information available on our website.

Tracking updates are provided by the carrier and may take time to appear after dispatch. A tracking number does not necessarily mean that the carrier has completed its first physical scan.

Please use the tracking information provided to monitor your shipment. If your tracking information does not update for an extended period or you have concerns about delivery, contact us at ushoneylove@gmail.com.

6. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

If an address is incorrect, incomplete, or undeliverable, delivery may be delayed or the package may be returned to us.

We cannot guarantee that an address can be changed after an order has been placed or dispatched.

If a package is returned because of an incorrect or undeliverable address, we may contact you to arrange reshipment. Additional shipping charges may apply to reship the order. Any charges will be communicated before the reshipment is arranged.

If reshipment is not possible, we will handle the order in accordance with our Refund Policy and applicable law.

7. Order Changes and Cancellations

Please review your shipping address, order details, and selected products carefully before completing checkout.

We do not accept routine changes or cancellations after checkout. Once an order has been submitted, we may be unable to change the products, quantity, delivery address, or shipping method.

This policy does not limit any cancellation, refund, or other rights that cannot legally be excluded under applicable law.

If you believe you entered incorrect information or need to report an urgent order issue, contact us promptly at ushoneylove@gmail.com. We cannot guarantee that a requested change can be completed, particularly after fulfillment or dispatch has begun.

8. Shipping Delays

Shipping and delivery estimates are provided for planning purposes and are not guaranteed unless expressly stated otherwise.

Delays may occur because of circumstances such as:

• Severe weather or natural events.

• Public holidays or periods of high shipping demand.

• Carrier operational delays.

• Incorrect or incomplete delivery information.

• Security checks or delivery restrictions.

• Events outside our reasonable control.

If a delay occurs, please check the available tracking information first. You may contact us for assistance if the delay continues or the tracking information indicates a delivery problem.

We will make reasonable efforts to assist with shipment inquiries, but we cannot guarantee a particular delivery date.

9. Lost or Missing Packages

If tracking information indicates that a package may be lost or has not progressed as expected, contact us at ushoneylove@gmail.com with your order number and available tracking information.

We will review the available information and, where appropriate, investigate the shipment with DHL.

If the carrier confirms that a package has been lost, we will assess the appropriate resolution, which may include a replacement or refund, subject to product availability, the circumstances of the loss, our Refund Policy, and applicable law.

We will communicate the outcome after reviewing the available information. Nothing in this section excludes any rights or remedies available to you under applicable law.

10. Tracking Shows Delivered, but You Have Not Received Your Order

If tracking shows that your package was delivered but you have not received it, please:

1. Check the delivery location, mailbox, porch, or other usual delivery area.

2. Check whether someone at your address or an authorized recipient accepted the package.

3. Review the tracking details for delivery instructions or additional information.

4. Contact us at ushoneylove@gmail.com with your order number and tracking information.

We will review the information and may contact DHL to investigate the delivery.

The outcome will depend on the carrier's findings and the circumstances of the delivery. We will consider appropriate next steps in accordance with our Refund Policy and applicable law.

A tracking status marked “Delivered” does not automatically remove any rights you may have under applicable law.

11. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, contact us at ushoneylove@gmail.com and include your order number, a description of the issue, and photographs where reasonably available.

We will review the issue and explain the next steps.

Eligible issues will be handled in accordance with our Refund Policy and applicable law. Nothing in this Shipping Policy limits any rights you may have regarding defective, damaged, or incorrectly supplied products.

12. Returned Shipments and Undeliverable Packages

A shipment may be returned to us if the address is incorrect or incomplete, delivery cannot be completed, or the carrier applies a return-to-sender procedure.

If this happens, we may contact you to confirm the correct delivery information and discuss available options.

Where a return results from incorrect or undeliverable address information supplied by the customer, additional shipping charges may apply if you request reshipment. We will communicate any applicable charge before arranging the reshipment.

If the order cannot be reshipped, we will determine the appropriate handling under our Refund Policy and applicable law.

This section does not exclude remedies required by applicable law or situations where the return resulted from an error attributable to us or the carrier.

13. Delivery Restrictions and Special Addresses

Shipping availability depends on the destination and the services supported by the carrier.

We cannot guarantee delivery to every PO Box, military address, remote location, or other address subject to special delivery restrictions.

If an address cannot be served by the available shipping method, we may contact you to discuss available alternatives. If we cannot fulfill the order, we will handle the order and any applicable refund in accordance with our Refund Policy and applicable law.

Please contact us before placing an order if you are unsure whether your address can be served.

14. Shipping Support

For questions about order processing, tracking, shipping delays, missing packages, or delivery problems, contact:

Honey Nature Corp
Email: ushoneylove@gmail.com
Website: https://gethoneynature.com/

Please include your order number and relevant tracking information so we can assist you more efficiently.

15. Relationship to Our Refund Policy

This Shipping Policy should be read together with our Refund Policy and Terms of Service.

Shipping-related refunds, replacements, damaged or defective products, and other order issues will be handled in accordance with the applicable policy and applicable law.

If any provision of this Shipping Policy conflicts with a legal requirement that applies to your order, the applicable legal requirement will prevail.

16. Changes to This Shipping Policy

We may update this Shipping Policy to reflect changes in our shipping practices, carrier services, business operations, or legal requirements.

When we make changes, we will update the “Last updated” date at the beginning of this page. The version published on our website will apply subject to any legal requirements that govern your order.

We encourage you to review this page periodically for the latest shipping information.